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Just like the older regular PSTN phone systems you will also need to set up an account with a VoIP service provider who perform the function of terminating your calls, much the same as a Telstra or Optus. Because the VoIP market is still relatively new it is imperative that you do your research carefully before committing to any one provider. This is not to say that the market is not yet ready, because there are definitely some quality VoIP providers out there. A vast majority of the VoIP providers who jumped into the market from the start marketed their product directly to the residential market. Residential VoIP is not so concerned with quality, but more with the price of calls. Making the residential VoIP market a numbers game. Some of the bigger players in residential VoIP market are engin and faktortel who promote their companies on the back of a 10cent local call catch cry. Many residential customers have jumped on board with these providers purely for the large savings they offer on call costs. It has been a known fact that a drop in call quality is a price paid for tha massive savings in call costs but often residential VoIP companies are happy enough to sacrifice a big of call quality for money in the bank. There is no doubt that the next big wave in VoIP growth will be in the business market and there are several VoIP providers that are targeting this market and doing it rather well. There is quite a large difference in what business grade carriers offer to what residential carriers offer. The largest difference being the need for business grade quality reception and surprisingly enough the best of these business VoIP providers are offering crystal clear VoIP. As well as the clear reception which business VoIP providers offer they more often than not offer binding service level agreements somewhere in the vacinity of 99.8%. This is a very important feature as businesses cannot afford down time on their phone systems. 99.8% equates to about four hours downtime per year which is definitely business grade VoIP. In the business VoIP market, VoIP as a service comes into it's own offering functionality and money savings which small to medium enterprise have not previously been accustomed to with the larger telco's. This increased functionality is allowing smaller business the tools to compete with larger players in their industries and making industry competition possible more than ever before. So ask yourself this question is VoIP a bad thing. With all the above plus' listed how could it be ?? |