Unlike residential telephony, businesses have very specific requirements for reliable telephony services. Businesses need a real, reliable, high quality service provision and a guaranteed, business hours response from knowledgeable people if things aren't working the way they should be. This is what differentiates business grade telephony from residential grade.

In the VoIP telephony market there are many players, somewhere in the vacinity of two hundred and thirty. However very few of these players offer true business grade telephony services. A few of the better suppliers that specialise in business grade telephony are Resonance Networks and Nehos. What separates these players from the vast number of providers are their True Carrier grade quality and strict service level agreements, which allow them to promote theire services as premium business grade telephony providers.

These business grade VoIP telephony providers are revolutionising the business grade telephony market with their ability to bring true business grade telephony provision to small to medium enterprise for a fraction of the cost that these businesses would have been getting charged from the big Telco's eg, Telstra or Optus with added functionality and service which this market was previously unaccustomed to. Therefore it is a great time to be looking for a business grade telephony solution with the extra competition and choices in the marketplace.

Most businesses that have an intranet, private network or several branches can make supstantial savings on their intra-company voice calls using VoIP technology while still maintaining a business grade telephony service using these revolutionary business grade VoIP telephony suppliers. The voice calls that you would normally make to your colleagues can be carried over the company’s network infrastructure, for virtually no incremental cost. This technology which was previously seen as a great way to save money on residential calls has come forward leaps and bounds in the past few years and is at a stage now where there are VoIP providers out there (as previously mentioned) that can truly be considered as quality business grade telephony providers.

In summary business grade telephony has specific requirements of service far above those of residential telephony. In the past this market has been dominated by the big telco's whose prices have been at a premium for their business grade services with very little functionality for small to medium enterprise. This market however in the past few years has been revolutionised by several business grade VoIP telephony providers who have drastically cut call costs while they have managed to significantly increase functionality while offering strict service level agreements. Offering true business grade telephony.